Dynamics Crm an Error Has Occurred Try This Action Again
Troubleshooting Steps
Check this page starting time for common issues based on Android Setup.
Effort the example project on Github.
If stuck, contact support straight or electronic mail [email protected] for help.
For faster assistance, please provide:
- Your OneSignal App Id
- Details, logs, and/or screenshots of the issue.
- Steps to reproduce
Please follow all steps below. If y'all are still having bug, please reach out to support with a log generated following the steps below.
Return to the setup guide y'all followed in Mobile Push Quickstart to brand certain you followed all steps calculation the OneSignal SDK to your app.
Native Android SDKs, make certain you added the OneSignal init code inside the onCreate
method in your Awarding
class.
If you lot practise not accept an Awarding
Grade, follow this guide.
Later on running through the rest of this Troubleshooting guide, use the OneSignal SDK setLogLevel method to Verbose to check the total logcat from the device when reproducing the behavior.
//The following options are available with increasingly more data: //NONE, FATAL, Error, WARN, INFO, DEBUG, VERBOSE OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE);
If you need aid interpreting the logs, please share them as a .txt file to help our back up and engineering science team aid you.
i. Select Android Monitor
from the bottom of the window.
------If you don't encounter this select it from View
> Tool Windows
> Android Monitor
2. Select your device from the drop down.
iii. Ensure no filters are prepare and the type is set to Verbose.
four. Select all lines in the log by pressing Control + A and then copy them.
5. Paste them into a .txt
file and send this to support. Include steps to reproduce the problem besides.
1. adb logcat -b all -d -v threadtime > onesignal_crash_logcat.txt
2. Send the onesignal_crash_logcat.txt
to back up. Include steps to reproduce the trouble also.
If you don't have adb
in your path you will need to fully path to adb
in the Android SDK. It is under <android-sdk>\platform-tools\adb
.
If y'all don't have the Android SDK installed yous can merely download the SDK Platform Tools which contains the adb
executable.
ANR errors occur when the primary thread of your app is existence blocked for over five seconds. You lot may see these occur along with:
Broadcast of Intent { human activity=com.google.android.c2dm.intent.RECEIVE flg=0x11000010 pkg=YOUR.PACKAGE.Proper noun cmp=your.package.name/com.onesignal.FCMBroadcastReceiver (has extras) }
This simply shows how the app process started. This may appear to occur more than frequently subsequently calculation OneSignal due to push notification received events starting your app process.
The best way to dig into these ANR issues is to check the full stacktrace of all threads.
Starting at the pinnacle of each stacktrace and working downwardly, it volition help guide you on which effect occurred last to trigger the ANR.
If you see OneSignal in the actual stacktrace, please brand certain y'all are testing on the latest version of our SDK. Once you lot verify that is nevertheless happening, send the total stack trace of all threads with the ANR to [e-mail protected] and we will help investigate.
The total log would about likely be in the depression one,000s of lines long. The log we are looking for looks something like this.
Check if you are calling our SDK Method: OneSignal.clearOneSignalNotifications();
or using the native Android method NotificationManagerCompat.from(context).cancelAll()
discussed here.
The OneSignal Android Native SDK will reshow notifications that did not become interacted with. The user must click or dismiss the notification to non show information technology again.
This means that Android Studio or Gradle could non download our plugin. Please bank check the following.
1. Open your browser to http://search.maven.org/ to make sure it loads on your system.
two. Make sure you lot're using Android Studio version ane.iv.0 or newer.
3. Go to File
> Settings
.
4. Search for Offline work and uncheck this selection.
five. Add the following to your .gradle
file.
repositories { mavenCentral() }
6. Endeavor restarting Android Studio and then going to Tools
> Android
> Sync Project With Gradle Files
.
If you are receiving the following Android Studio fault when edifice your project
Error:Execution failed for task ':app:processDebugGoogleServices'. > Please gear up the version conflict either past updating the version of the google-services plugin (information about the latest version is available at https://bintray.com/android/android-tools/com.google.gms.google-services/) or updating the version of com.google.android.gms to 9.0.0.
Remove the following line from your .gradle
file.
apply plugin: 'com.google.gms.google-services'
This error means you lot added plugins { ... }
to the wrong spot in your app/build.gradle
. You must have the post-obit three lines at the very top of your file. Double check yous don't have duplicated lines also.
buildscript { repositories { maven { url 'https://plugins.gradle.org/m2/'} } dependencies { classpath 'gradle.plugin.com.onesignal:onesignal-gradle-plugin:[0.ten.0, 0.99.99]' } } employ plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin'
Could non find class errors are expected in the logcat for Android devices before five.0. It is simply letting you know it could not detect these classes equally your app loads into retentiveness. It does not crusade any issues in your app as the calls are guarded with runtime checks so they won't create whatsoever bug.
Failed to resolve: com.android.support:customtabs:[26.0.0,26.1.0) Could not resolve all dependencies for configuration ':appName:'. > Could non notice any version that matches com.android.support:customtabs:[26.0.0,26.2.0). Versions that practise not match: 26.0.0-alpha1 25.3.1 + 19 more Required past: project :appName > com.onesignal:OneSignal:iii.6.0
Delight use one of the Options below to resolve the issue;
Add together the new Google Maven repo to your build.gradle
repositories { maven { url 'https://maven.google.com' } }
Likewise update compileSdkVersion
to 26
in your app/build.gradle
.
If yous are not ready to update your project to the new support library yet and are even so using targetSdkVersion 25
or lower you lot can follow Selection A or C in the section's instructions.
All gms/firebase libraries must use the verbal same version (mixing versions tin can lead to runtime crashes). Plant versions xi.0.iv, 10.2.i. Examples include com.google.android.gms:play-services-base:11.0.4 and com.google.android.gms:play-services-gcm:ten.2.1.
OneSignal automatically adds the following dependencies;
-
com.google.android.gms
- Version 11.two.+ -
com.android.support
- Version 26.1.+
To fix this result, all dependencies must be matching versions.
Add the OneSignal-Gradle-Plugin to your project.
Upgrade - Observe all com.google.android.gms
compile lines and update them to friction match.
// Update 9.0.0 to xi.2.+ so information technology is using the same gms version as OneSignal compile 'com.google.android.gms:play-services-maps:9.0.0'
Downgrade - Force OneSignal'due south dependencies to a lower version.
// Replace gmsVersion and/or androidSupportVersion with the versions yous need to downgrade to. def gmsVersion = '11.2.+' compile("com.google.android.gms:play-services-gcm:${gmsVersion}") { strength = true } compile("com.google.android.gms:play-services-location:${gmsVersion}") { force = true } // Must apply 26.0.0 or newer if yous have targetSdkVersion 26 def androidSupportVersion = '26.1.+' compile("com.android.support:support-v4:${androidSupportVersion}") { force = true } compile("com.android.support:customtabs:${androidSupportVersion}") { force = truthful }
If you see that some obfuscated Firebase or Google GMS methods are missing, it is most probably a dependency versioning conflict.
You tin employ the gradle dependencies
and gradle dependencyInsight
directives to troubleshoot which libraries are causing classes/methods to become missing. Refer to the official Gradle documentation for more than data:
https://docs.gradle.org/current/userguide/tutorial_gradle_command_line.html#sec:dependency_insight
For example:
./gradlew app:dependencyInsight --configuration compile
If you run across the following error brand sure you have completed stride 1.two correctly.
Execution failed for chore ':app:processDebugManifest' Manifest merger failed with multiple errors, come across logs
Make certain you added the code from step 1.1 of the Android Setup to the very superlative of the build.gradle file. This should be the get-go line of code in the file.
Please follow our No users on dashboard guide first.
Brand sure you have your Application in your AndroidManifest.xml
and add together logging around OneSignal to make sure it is beingness called.
Make sure you have android:name=".ApplicationClass"
.
<application android:allowBackup="true" android:icon="@mipmap/ic_launcher" android:characterization="@cord/app_name" android:theme="@manner/AppTheme android:proper noun=".ApplicationClass">
public grade ApplicationClass extends Application { @Override public void onCreate() { super.onCreate(); Log.d("OneSignalTag", "Earlier OneSignal init"); OneSignal.setLogLevel(OneSignal.LOG_LEVEL.VERBOSE, OneSignal.LOG_LEVEL.NONE); OneSignal.startInit(this).init(); Log.d("OneSignalTag", "Later on OneSignal init"); } }
- Make sure you take
onesignal_app_id
in yourbuild.gradle
and your id is correct.
android { defaultConfig { manifestPlaceholders = [onesignal_app_id: "PUT YOUR ONESIGNAL APP ID HERE", // Project number pulled from dashboard, local value is ignored. onesignal_google_project_number: "REMOTE"] } }
- Make certain you are not replacing the
<application>
tag in yourAndroidManifest.xml
withtools:node="supercede"
<application android:icon="@mipmap/ic_launcher" tools:node="replace" <!-- Remove this line!!! --> android:name=".ApplicationClass">
If you must replace some attributes delight use tools:replace
instead tools:node
.
Example: tools:supervene upon="icon, label"
OneSignal automatically includes the following dependencies;
-
com.google.android.gms - Version 11.2.+
-
com.android.support - Version 26.ane.+
Since these are normally used past other SDKs you may run into issues due to alien versions. Add together the OneSignal-Gradle-Plugin to your projection which will automatically resolve whatever conflicts.
1. Open your app/build.gradle
(Module: app) file, add together the following to the top.
plugins { id 'com.onesignal.androidsdk.onesignal-gradle-plugin' version '0.8.1' } apply plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin'
In Android Studio open build.gradle (Module: app), make sure y'all have the following plugins and the order is the same as shown below:
employ plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin' apply plugin: 'com.android.application'
In Android Studio open build.gradle (Module: app), make sure to add together the following to the top of the file:
apply plugin: 'com.onesignal.androidsdk.onesignal-gradle-plugin' apply plugin: 'com.google.gms.google-services'
In Android Studio open build.gradle
(Module: app) and make sure you lot are using the latest OneSignal SDK under dependencies.
dependencies { compile 'com.onesignal:OneSignal:[3.6.0, three.99.99]' }
Make sure you lot have compileSdkVersion
to 26
in your app/build.gradle
. This is required when yous update to 26 of the Android Support Library.
If you're getting a conversion to dalvik format failed with error ane
error with Dx bad form file magic (cafebabe) or version (0033.0000)
messages before this then you may have the wrong Java version attack your organization. Meet the follow post to fix this likewise as the other answers.
http://stackoverflow.com/a/9041471/1244574
com.onesignal.NotificationOpenedReceiver is defined exactly similar this in the AndroidManifest.xml
Since at that place are no intent filters it'southward default is Non exported outside of the app.
See the Android documentation for this default behavior.
https://developer.android.com/guide/topics/manifest/receiver-chemical element#exported
"com.onesignal.UpgradeReceiver"
This is broadcast receiver is filter to android.intent.activeness.MY_PACKAGE_REPLACED which but the Android Bone should be able to fire. Also the Intent is not read, this is only used trigger an SDK job to put back any notifications to the shade after the app is updated as Android does not do this automatically.
Source: https://documentation.onesignal.com/docs/troubleshooting-android
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